1. Terms of Service
1.1 Acceptance of Terms
By accessing or using verbolta.com (the "Site") or engaging Verbolta LLC ("Verbolta," "we," "us," or "our") for any web design or development services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Site or services. These Terms apply to all visitors, users, and clients.
1.2 Services
Verbolta LLC is a custom web design and development studio based in Charlotte, North Carolina. Our services include but are not limited to: custom website design, front-end and back-end development, website deployment, domain and hosting configuration, search engine optimization (SEO) setup, and ongoing maintenance and support. The specific scope of services for each engagement is determined and agreed upon prior to commencement of work through a written project agreement or signed proposal.
1.3 Eligibility
By engaging our services, you represent that you are at least 18 years of age, have the legal authority to enter into a binding agreement, and are not prohibited from doing so under any applicable law. If you are entering into this agreement on behalf of a business or legal entity, you represent that you have the authority to bind that entity to these Terms.
1.4 Modifications to Terms
Verbolta reserves the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to this page with an updated effective date. Your continued use of our Site or services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.
1.5 Use of the Site
You agree not to use verbolta.com for any unlawful purpose, to transmit harmful or malicious content, to attempt to gain unauthorized access to any portion of the Site, to reverse-engineer or copy any part of the Site's proprietary code or design, or to engage in any activity that could damage, disable, or impair the functionality of the Site. Verbolta reserves the right to terminate access to any user who violates these conditions.
2. Client Agreement
2.1 Project Scope
All project work begins with a written proposal or scope of work document agreed upon by both Verbolta and the Client. This document outlines deliverables, timelines, estimated costs, and any specific requirements. Work beyond the agreed-upon scope — including additional pages, features, integrations, or significant design changes not included in the original agreement — constitutes a scope change and will be quoted and billed separately. Verbolta will notify the Client in writing before proceeding with any out-of-scope work.
2.2 Client Responsibilities
To ensure projects are completed on time and to specification, the Client agrees to: provide all necessary content including text, images, logos, brand assets, and credentials in a timely manner; designate a single point of contact for project communication; provide clear and consolidated feedback within the agreed review windows; notify Verbolta promptly of any changes to business requirements or goals; and respond to requests, approvals, and review checkpoints within five (5) business days unless otherwise agreed. Delays caused by the Client's failure to meet these responsibilities may result in project timeline extensions and, in some cases, additional fees.
2.3 Revisions Policy
Each project tier includes a defined number of revision rounds as specified in the project proposal. A "revision round" is defined as one consolidated set of feedback addressing design, layout, content, or functionality — submitted in writing in a single communication. Requests that constitute new design directions, significant scope additions, or changes that substantially alter previously approved work may be treated as new scope and quoted accordingly. Additional revision rounds beyond the included allotment will be billed at an hourly rate agreed upon in the project proposal.
2.4 Project Timelines
All timelines provided in project proposals are estimates based on reasonable professional judgment and are contingent on timely receipt of Client-supplied materials, approvals, and feedback. Verbolta will communicate any expected delays promptly and work in good faith to meet all agreed-upon milestones. Verbolta is not liable for delays caused by Client non-responsiveness, late delivery of materials, force majeure events, or third-party service disruptions beyond Verbolta's control.
2.5 Approval & Acceptance
Upon delivery of the completed project, the Client will have a review period (as specified in the proposal, typically five to ten business days) to inspect the deliverables and provide final feedback. If the Client does not provide written objection within the review period, the deliverables will be deemed accepted. Final acceptance triggers the final payment obligation and initiates the transfer of intellectual property rights to the Client as outlined in Section 4.
2.6 Project Cancellation
Either party may terminate a project engagement with written notice. If the Client cancels a project after work has commenced, the Client forfeits any deposits paid and is responsible for payment of all work completed up to the date of cancellation, calculated at the agreed project rate or prorated accordingly. If Verbolta cancels a project without cause, Verbolta will refund any deposits paid less the value of work already delivered. Cancellations requested after a project is more than 75% complete will be treated as full project completion for billing purposes.
2.7 Post-Launch Support
Verbolta provides a post-launch warranty period as specified in each project proposal (typically 30 days for Starter tier, 30 days for Growth, and 90 days for Advanced and Enterprise). During this period, Verbolta will correct, at no additional charge, any defects or errors in functionality that are a direct result of Verbolta's work and not caused by Client modifications, third-party integrations, or external factors. Support beyond the warranty period is available under a separate maintenance retainer agreement.
2.8 Third-Party Services
Some projects may incorporate third-party services, platforms, APIs, or tools (such as booking software, payment processors, analytics platforms, or CMS systems). Verbolta is not responsible for the functionality, pricing, availability, or terms of any third-party service. The Client is responsible for obtaining and maintaining any third-party accounts and licenses required for their website's operation. Changes made by third-party providers that affect site functionality are not covered under Verbolta's warranty.
2.9 Portfolio Rights
Unless the Client expressly requests otherwise in writing prior to project commencement, Verbolta reserves the right to display completed work in its portfolio, case studies, social media, and marketing materials. Verbolta may include a "Designed by Verbolta" credit with a link to verbolta.com in the footer of delivered websites. The Client may request removal of the portfolio credit at any time by written request.
3. Payment Policy
3.1 Payment Structure
All Verbolta projects operate on a structured payment schedule agreed upon prior to the start of work. The standard payment structure is as follows:
- Deposit (50% of total project fee): Due upon signing of the project agreement, before any work commences. No work will begin until the deposit is received.
- Final Payment (remaining 50%): Due upon project completion and prior to delivery of final files, live deployment, or transfer of intellectual property rights.
For projects exceeding $6,000, Verbolta may offer or require a milestone-based payment structure, such as: 40% deposit, 30% at a mid-project milestone (e.g., design approval), and 30% upon final delivery. The specific schedule will be outlined in the project proposal and agreed upon by both parties in writing.
3.2 Invoicing
Verbolta will issue invoices electronically at each payment milestone. Payment is due within seven (7) business days of invoice issuance unless otherwise agreed in writing. Verbolta accepts payment via bank transfer, major credit/debit cards, and other methods as agreed. All prices are in U.S. dollars.
3.3 Late Payments
Invoices not paid within the agreed payment window are considered past due. Verbolta reserves the right to: pause all active work on the project until outstanding invoices are settled; assess a late fee of 1.5% per month (18% per annum) on all overdue balances; and withhold delivery of final files, source code, or site access until full payment is received. Verbolta is not liable for any losses or damages the Client incurs as a result of work being paused due to non-payment.
3.4 Refund Policy
Deposits are non-refundable once work has commenced, as they compensate Verbolta for time allocated, research conducted, and resources committed to the project. If Verbolta is unable to begin work after receiving a deposit due to circumstances within Verbolta's control, a full refund of the deposit will be issued. Refunds will not be issued for work that has been delivered, approved, or accepted — whether verbally or in writing. Disputes regarding refunds must be submitted in writing within 14 days of the triggering event.
3.5 Taxes
Verbolta's quoted fees do not include applicable sales tax, use tax, or other government-imposed fees unless explicitly stated. The Client is responsible for all applicable taxes associated with the services received. Verbolta will collect applicable sales tax where legally required to do so.
3.6 Expenses & Reimbursements
Costs incurred on the Client's behalf — including domain registration fees, third-party stock assets, premium plugins or tools, paid APIs, or hosting services — are not included in the base project fee unless explicitly stated. All such expenses will be disclosed to the Client for approval before being incurred and will be billed at cost with no markup.
4. Intellectual Property
4.1 Ownership Transfer Upon Full Payment
Upon receipt of full and final payment for a project, Verbolta transfers to the Client all right, title, and interest in the custom design and code created specifically for that project, including all copyright. Prior to receipt of full payment, all work product remains the exclusive intellectual property of Verbolta LLC. The Client may not publish, distribute, reproduce, or deploy any portion of the delivered work until full payment has been received.
4.2 Verbolta's Retained Rights
Verbolta retains ownership of and the right to reuse any generic code libraries, frameworks, utility functions, design systems, reusable components, or development tools that are not custom-built exclusively for the Client's project. These elements may appear in multiple client projects and are considered part of Verbolta's proprietary development toolkit. The Client receives a perpetual, non-exclusive license to use these elements as incorporated into their delivered website.
4.3 Client-Provided Materials
The Client warrants that all materials provided to Verbolta — including text, images, logos, videos, trademarks, and any other content — are owned by the Client or that the Client has all necessary rights and licenses to use and authorize Verbolta to use such materials in connection with the project. The Client agrees to indemnify, defend, and hold harmless Verbolta from any claims, damages, losses, or expenses (including legal fees) arising from any third-party claims that Client-provided materials infringe upon the intellectual property rights of any third party.
4.4 Third-Party Licenses
Projects may incorporate open-source software, licensed fonts, stock images, or third-party assets. These materials remain subject to their respective license agreements. Verbolta will ensure that all third-party assets used in a project are properly licensed for the Client's intended use. Verbolta will disclose any third-party assets incorporated into the deliverables and provide relevant license information upon request.
4.5 No Infringement Guarantee
While Verbolta takes reasonable care to avoid infringing third-party intellectual property rights, Verbolta does not warrant that the deliverables will be free from all third-party intellectual property claims. If a third-party claim arises after delivery, Verbolta will cooperate in good faith to resolve the issue, but liability is limited as described in Section 6 (Disclaimer).
5. Privacy Policy
5.1 Introduction
Verbolta LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes what information we collect, how we use it, how we protect it, and your rights regarding it. By using verbolta.com or submitting a contact form, you consent to the practices described in this policy.
5.2 Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and company name submitted through our contact form.
- Project Information: Budget range, project type, vision, timeline, and any other details submitted via our intake form.
- Communications: Records of correspondence between you and Verbolta via email or other channels.
We may also automatically collect certain technical information when you visit our Site, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and time spent on the Site. This information is collected through standard web server logs and analytics tools and is used only in aggregate, non-identifiable form.
5.3 How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Responding to inquiries and project requests submitted through our contact form
- Communicating about ongoing or potential projects
- Preparing and delivering project proposals, invoices, and contracts
- Improving our website experience and service offerings
- Complying with legal obligations
We do not sell, rent, trade, or share your personal information with any third party for marketing or commercial purposes.
5.4 Data Storage & Retention
Contact form submissions are received via Netlify Forms and stored in Verbolta's Netlify account dashboard and delivered to Verbolta's private email inbox. We retain client contact information and project records for a period of three (3) years following the conclusion of a project or last contact, after which records are securely deleted unless retention is required by law. You may request deletion of your personal information at any time by contacting us at the address listed in Section 7.
5.5 Third-Party Services
Our Site uses the following third-party services which may process limited technical data:
- Netlify: Our hosting and form processing provider. Form submissions are processed through Netlify's infrastructure. Netlify's privacy policy is available at netlify.com/privacy.
- Google Fonts: We use Google-hosted fonts which may cause your browser to make a request to Google's servers. Google's privacy policy is available at policies.google.com/privacy.
We do not use advertising networks, behavioral tracking, or third-party analytics services that collect identifiable personal data.
5.6 Cookies
verbolta.com does not use tracking cookies, advertising cookies, or persistent third-party cookies. The Site may use essential session-based browser storage for basic functionality. No cookie consent banner is required as we do not deploy non-essential cookies. If this practice changes, this policy will be updated accordingly.
5.7 Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate personal information.
- Right to Deletion: Request deletion of your personal information, subject to legal retention obligations.
- Right to Opt-Out: Opt out of any future marketing communications (we do not currently send marketing emails).
- Right to Data Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, contact us at the address in Section 7. We will respond to all verifiable requests within 30 days.
5.8 Children's Privacy
verbolta.com is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
5.9 Data Security
We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, restricted access to personal data within our team, and use of reputable, security-conscious hosting infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5.10 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). You have the right to know what personal information we collect, the right to delete personal information we hold about you, the right to correct inaccurate personal information, and the right to non-discrimination for exercising your privacy rights. We do not sell or share personal information as defined under the CCPA. To exercise your rights, contact us using the information in Section 7.
6. Disclaimer & Limitation of Liability
6.1 No Guarantees of Results
Verbolta makes no representations or warranties regarding the specific business outcomes that may result from a completed website, including but not limited to: search engine rankings, website traffic, lead generation, conversion rates, sales, or revenue. While Verbolta applies professional best practices for SEO, performance, and usability, results are dependent on many factors outside Verbolta's control including client content quality, market conditions, and third-party platform algorithms.
6.2 Site Provided "As Is"
verbolta.com and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. Verbolta does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.
6.3 Limitation of Liability
To the maximum extent permitted by applicable law, Verbolta LLC and its founders, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, business, or goodwill — arising out of or relating to your use of our services or website, even if Verbolta has been advised of the possibility of such damages. In no event shall Verbolta's total liability to any Client for any claim arising out of or relating to a specific project exceed the total fees paid by the Client to Verbolta for that project.
6.4 Indemnification
You agree to indemnify, defend, and hold harmless Verbolta LLC and its founders, officers, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in any way connected to: your use of our services; your breach of these Terms; your violation of any third party's rights; or any content or materials you provide to Verbolta that infringe upon the intellectual property or other rights of any third party.
6.5 Governing Law & Dispute Resolution
These Terms and any disputes arising out of or related to them or our services shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Mecklenburg County, North Carolina, and the parties consent to personal jurisdiction and venue in such courts. In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation before initiating legal proceedings.
6.6 Confidentiality
Both parties agree to keep confidential any proprietary, sensitive, or non-public information shared during the course of an engagement. Verbolta will not disclose client business information, strategy, credentials, or data to any third party without the Client's prior written consent, except as required by law. This obligation of confidentiality survives the termination of any project agreement.
6.7 Severability
If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from these Terms. The remaining provisions will continue in full force and effect.
6.8 Entire Agreement
These Terms, together with any signed project proposal or scope of work agreement, constitute the entire agreement between you and Verbolta LLC with respect to the subject matter herein and supersede all prior agreements, understandings, negotiations, and representations, whether oral or written.
7. Contact Us
If you have questions, concerns, or requests regarding these policies, your personal data, or any aspect of your engagement with Verbolta, please reach out:
This policy document is provided for informational purposes. While Verbolta has taken care to address common legal requirements for web design and development businesses operating in the United States, this document does not constitute legal advice. Verbolta recommends consulting a licensed attorney for jurisdiction-specific legal counsel.
